Common Ink Cartridge Problems and How to Fix Them

man removes his ink to troubleshoot an issue

CK Support |

Ink cartridges can be a bit temperamental sometimes — but don’t panic. Here are the most common issues people run into, and how to fix them quickly.


1. Printer Says Cartridge Is Empty (But It’s Not)

Fix:

  • Remove the cartridge, gently wipe the contacts with a lint-free cloth, and reinstall.
  • Make sure you're using genuine cartridges — compatibles can trigger false alerts.

2. Cartridge Not Recognised

Fix:

  • Power off the printer, unplug it for a minute, then power back on.
  • Reinstall the cartridge carefully.
  • Check for protective tape — sometimes it's still on!

3. Poor Print Quality (Streaks or Faded Prints)

Fix:

  • Run a printhead cleaning via your printer settings.
  • Check the ink levels — one colour might be low.
  • Try printing a test page and aligning the printhead if needed.

4. Ink Leaks or Smudges

Fix:

  • Remove the cartridge and gently clean the area around the printhead.
  • Avoid shaking the cartridge before installing it.
  • Store spares upright in a cool, dry place.

5. Dry or Clogged Cartridges

Fix:

  • Use the printer’s cleaning cycle.
  • If that fails, try soaking the printhead (just the bottom) in warm water for a few minutes, then dry it completely before reinserting.

Tip: Using your printer regularly helps prevent many of these issues — and always choose genuine ink for the best performance.

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