FAQs
Ordering and Payment
What payment options do you offer?
What payment options do you offer?
We currently accept the following payment options through our secure checkout page.
- Visa
- Mastercard
- Maestro
- American Express
- Discover
- Diners Club
- Union Pay
- Apple Pay
- Google Pay
Is checkout secure?
Is checkout secure?
We use Shopify Payments to process your payment securely. All payment data is encrypted and secure.
How long will it take to process my order?
How long will it take to process my order?
All orders will be processed within 24 hours of the order being placed (Monday to Friday).
Can I cancel my order?
Can I cancel my order?
We get it, we change our minds too! While we can't guarantee it will be possible, our customer support team will always do their best if you send in a request. However, once the order is being processed by the warehouse, we are no longer able to adjust or cancel any orders.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 24 hours. While we do work on weekends, there may be a slight delay in response during peak times.
Postage and Delivery
Is it really free delivery on anything?
Is it really free delivery on anything?
Absolutely! Every order is shipped for free and there is no minimum or maximum order size. No hidden costs, ever.
Which countries do you ship to?
Which countries do you ship to?
We currently ship to the United Kingdom, including Jersey, Guernsey and the Isle of Man. We hope to have shipping options across Europe in the near future. To enquire about shipping to a different destination, please contact us.
Which postal methods do you use?
Which postal methods do you use?
All our orders are delivered by Royal Mail.
How long will it take to receive my order?
How long will it take to receive my order?
Our standard free shipping normally takes 2-4 working days.
Please take care to ensure that your delivery address is complete and correct as we may not be able to make modifications once an order is placed.
Returns and Refunds
How do I return an item?
How do I return an item?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unused and include all of the original packaging.
Please note that we are unable to accept returns of ink cartridges which have been opened. Always double check that the cartridges purchased are compatible with your printer.
The same applies for health and beauty products for hygeine reasons.
Please get in touch with our friendly customer support team to arrange your return.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
Help, my ink cartridge does not work!
Help, my ink cartridge does not work!
If your cartridge does not appear to be working, please follow these steps to troubleshoot the issues.
1. Please double check that you have the correct ink cartridge for your printer.
2. Try cleaning the actual cartridge contacts thoroughly with a
slightly damp cloth. Sometimes when the tear strip is removed, a thin layer of residue can be left behind.
3. Remove all cartridges and turn the printer off
at the mains. Wait for a few minutes before trying a fresh installation of the cartridges.
4. If the issue persists, please contact our customer service team here.
